Customer Care

Thoughtful service, clearly explained.

We want every order to feel considered from the moment it is placed through the moment it arrives. One Mayme & Stella standard applies across our carefully selected fulfillment partners.

START A RETURN
Visit our self-service return portal and sign in using the email address associated with your order. Select the eligible delivered item, choose a reason, and submit your request. We’ll review it and send the correct return instructions once approved. Please do not mail anything back before approval.

OUR RETURN WINDOW
You may submit a return request within 14 calendar days of delivery. Because our pieces may ship from different partners, the address on the package may not be the authorized return address.

RETURN CONDITION
Eligible pieces must be unworn, unused, unwashed, and unaltered, with all original tags, protective coverings, accessories, and packaging. Apparel may be tried on carefully indoors. Bath and personal-care products must remain unopened and unused. We may decline or reduce a refund when a returned item is no longer in saleable condition.

RETURN COSTS
For a change of mind, fit, or preference, return shipping is the customer’s responsibility and original shipping charges are not refundable. There is no restocking fee for an eligible item returned in full saleable condition. Any supplier return-label fee disclosed during approval may be deducted from the refund. If an item arrives damaged, defective, or incorrect, Mayme & Stella will cover the approved resolution and return-shipping cost.

DAMAGED OR INCORRECT ITEMS
Inspect each delivery promptly. Submit a request through the return portal within 3 days of delivery and choose the closest available reason. We may contact you for clear photographs of the item, packaging, and shipping label. We will take responsibility for coordinating with the fulfillment partner and will arrange an appropriate replacement or refund. This reporting request does not limit rights that cannot legally be limited.

EXCHANGES AND SIZING
We cannot reserve replacement inventory while a return is in transit. For the quickest size or color change, submit a return for the original item and place a new order. If a replacement is available, we will gladly help coordinate it. The same return-condition standards apply.

FINAL SALE
Gift cards, personalized goods, opened bath or personal-care products, and any item clearly marked Final Sale before purchase cannot be returned for preference or fit. A final-sale designation never removes our responsibility for an item that arrives damaged, defective, or incorrect.

REFUND TIMING
Once an approved return is received and inspected, we will email you with the decision. Approved refunds are issued to the original payment method, less any disclosed customer-paid return cost. Please allow up to 10 business days for processing; your bank or card issuer may need additional time to post the credit.

SHIPPING AND SPLIT ORDERS
Our pieces are fulfilled by a small group of reviewed supplier partners in the United States. Processing and delivery estimates appear on each product page. An order containing pieces from more than one partner may arrive in separate packages and on different days, with tracking sent for each shipment.

CHANGES AND CANCELLATIONS
Fulfillment can begin shortly after an order is placed. Contact us immediately if an address or order needs to change. We will make every reasonable effort to help, but changes and cancellations cannot be guaranteed after processing begins.

DELIVERY CONCERNS
If tracking shows a package as delivered but it cannot be found, first check the delivery area, household, neighbors, and carrier details. Then contact us promptly so we can help open the appropriate investigation. Please keep all packaging if a parcel arrives damaged.

AVAILABILITY
The edit includes small-batch and limited pieces. Inventory can change quickly, and a sold-out style may not return. If an inventory discrepancy prevents fulfillment after checkout, we will contact you and refund the unavailable item.

Before ordering, please review the individual product details for materials, dimensions, fit, care, and delivery timing. Questions unrelated to starting a return are always welcome at hello@maymeandstella.com.