Shipping policy

Mayme & Stella pieces are fulfilled by a small group of reviewed supplier partners. This policy explains what to expect while your order is processed and delivered.

WHERE WE SHIP

At launch, we ship to eligible addresses within the United States. Delivery availability and cost are confirmed at checkout. We do not currently offer international shipping.

PROCESSING AND DELIVERY ESTIMATES

Processing and estimated delivery timing appear on each product page and at checkout when available. Most launch products require approximately 2–5 business days for processing followed by 1–10 business days in transit, depending on the item and destination. Estimates begin after an order is accepted and exclude weekends, holidays, carrier disruptions, and address-verification delays. They are estimates rather than guaranteed arrival dates.

SPLIT SHIPMENTS

An order containing pieces from different fulfillment partners may arrive in separate packages and on different days. You will not be charged twice for the same shipment. Tracking information is sent as each package leaves its fulfillment location.

SHIPPING CHARGES

Available shipping services and charges are calculated at checkout. A multi-item order may include separate supplier shipping charges when products are fulfilled from different locations.

ADDRESSES AND ORDER CHANGES

Please review your delivery address before submitting an order. Contact us immediately if a correction is needed. Fulfillment may begin quickly, so address changes and cancellations cannot be guaranteed after processing starts.

DELAYS AND UNAVAILABLE PIECES

Mayme & Stella is not responsible for carrier delays outside our control. If we learn that an order cannot ship within the promised time, we will contact you with the revised timing and available options, including cancellation and a refund where required. If an inventory discrepancy prevents fulfillment, we will refund the unavailable item.

DELIVERY CONCERNS

If tracking shows delivery but the package cannot be found, check the delivery area, household, neighbors, and carrier details before contacting us. For damage, keep the item and all packaging, then submit a request through Start a Return within 3 days of delivery. Choose the closest available reason; we may contact you for your order number and clear photographs.

QUESTIONS

For shipping help, email hello@maymeandstella.com with your order number. We aim to respond within two business days.