Refund policy
We hope you love your Mayme & Stella selection. If an item is not right for you, submit a return request within 14 calendar days of delivery.
Sign in using the email address associated with your order, select the eligible delivered item, choose a reason, and submit your request. We’ll review it and send the correct return instructions once approved. Please do not mail anything back before approval.
RETURN ELIGIBILITY
Eligible items must be unworn, unused, unwashed, and unaltered, with all original tags, protective coverings, accessories, and packaging. Apparel may be tried on carefully indoors. Bath and personal-care products must remain unopened and unused. We may decline or reduce a refund when a returned item is no longer in saleable condition.
RETURN AUTHORIZATION
All return requests must be submitted through our self-service return portal. Because our pieces may ship from different partners, the address on the package may not be the authorized return address. Returns sent without approval or to an incorrect address may be delayed or ineligible for a refund.
RETURN COSTS
For a change of mind, fit, or preference, return shipping is the customer’s responsibility and original shipping charges are non-refundable. There is no restocking fee for an eligible item returned in full saleable condition. Any supplier return-label fee disclosed during approval may be deducted from the refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect each delivery promptly. Submit a request through the return portal within 3 days of delivery and choose the closest available reason. We may contact you for clear photographs of the item, packaging, and shipping label. We will coordinate with the fulfillment partner and arrange an appropriate replacement or refund. Mayme & Stella will cover the approved resolution and return-shipping cost. This reporting request does not limit rights that cannot legally be limited.
EXCHANGES
We do not promise direct exchanges at launch. When inventory permits, a size or color change is handled as an approved return followed by a new order.
FINAL SALE
Gift cards, personalized goods, opened bath or personal-care products, and any item clearly marked Final Sale before purchase cannot be returned for preference or fit. A Final Sale designation never removes our responsibility for an item that arrives damaged, defective, or incorrect.
REFUNDS
Once an approved return is received and inspected, we will email you with the decision. Approved refunds are issued to the original payment method, less any disclosed customer-paid return cost. Please allow up to 10 business days for processing; your bank or card issuer may need additional time to post the credit.
For questions unrelated to starting a return, contact us at hello@maymeandstella.com. We aim to respond within two business days.